Frequently asked questions
Instead of clicking through the whole range, we show you the products that suit your pet. The basis is your pet profile. From it we pick out varieties that match your companion's species, age, weight and needs, and leave out anything that isn't suitable.
In three steps:
- Log in to your account.
- Fill in the pet profile in your customer account – it takes less than a minute.
- Come back to this page and you'll see your personal recommendations straight away.
On the details in your pet profile: species, age, weight and any intolerances or special needs. The more complete your profile is, the more precisely we can match what your pet needs.
Whatever you enter as an intolerance in your profile, we exclude automatically. Varieties containing those ingredients won't appear in your recommendations at all. So you don't have to check the label on every product yourself.
At any time. As soon as you adjust something in the profile – a new weight or a new intolerance, for example – your recommendations update automatically. It's worth keeping the profile current, especially while your pet is growing or getting older.
There are usually two reasons. Either you aren't logged in yet, or your pet profile hasn't been filled in. Once both are done, your suggestions appear on this page automatically.
We use the details from your pet profile solely to give you suitable recommendations, for nothing else. You can view, change or delete them in your account at any time.
